Terms of service

These terms are the agreement between you and Big Decibel LLC for the Enabley service, written for businesses evaluating or using Enabley during early access.

1. Acceptance of these terms

By accessing enabley.com, requesting early access, or using the Enabley service, you agree to these Terms of Service. If you are agreeing on behalf of a company or other organization, you confirm that you have authority to bind it. If you do not agree, do not use the service.

2. The Enabley service and early access

Enabley is a managed cloud service: hosting, upgrades, backups, monitoring, support, and a guided migration from MultiChannel Order Manager. Enabley is currently offered as early access. It is a release candidate presented as an early-access product — not a production, public, or generally available release. Features, limits, and scope may change as early access progresses, and material changes will be communicated to affected customers.

3. Accounts and authorized users

Access is per the plan you agree to, and each named user must be a real person in your organization. You are responsible for everyone who signs in through your account, for keeping credentials confidential, and for telling us promptly when someone should lose access. You are also responsible for the legality of the data your organization submits to the service.

4. Fees and payment

Enabley does not publish prices. Scope, pricing, support terms, and onboarding timing are confirmed in writing before you commit to anything. If you purchase a paid plan, the written order or statement of work controls the fees, billing period, and payment terms; invoiced amounts are due as stated on the invoice. Plan limits — orders, users, products — are the ones confirmed with you at that time, and usage beyond them is discussed before it becomes an invoice.

5. Your data

Your data belongs to you — your customers, orders, products, history, and everything else your organization keeps in the service. We process it only to run the service for you: to operate it, back it up, support it, and migrate it as you ask. You can export your data whenever you want, in open formats, without asking us first. On termination we delete your data after an export window agreed in writing, unless the law requires us to keep something longer.

6. Privacy

We collect what the service needs to run and what you choose to send us — including the details in an early-access inquiry. We do not sell your information. Our privacy policy explains what we collect, why, how long we keep it, and the rights you have. Questions about what we hold, requests to access or delete it, and data-protection requests can be sent to hello@enabley.com, and we will respond as required by applicable law.

7. Acceptable use

8. Compatibility information

The compatibility page describes how Enabley compares with legacy MOM, feature by feature. It reflects the implementation status at the date shown on that page and is kept in step with the compatibility matrix. It is informational — a description of where things stand, not a contractual commitment that every listed feature will ship. Commitments about your migration are the ones in your written order or statement of work.

9. The core software and the Elastic License 2.0

10. Availability, support, and recovery targets

We run the service with care and answer when something breaks — support contact is hello@enabley.com. During early access there is no committed uptime percentage, service-level agreement, or recovery-time guarantee. Any recovery-point or recovery-time figures shared during evaluation are planning targets, not commitments, unless we agree otherwise in writing. Nothing here prevents us from making a commitment in your order when we do.

11. Warranties and disclaimers

We provide the service with reasonable care and skill. Except for what these terms or your written order expressly say, the service is provided as-is and as-available, without warranties of any kind — merchantability, fitness for a particular purpose, and non-infringement, whether express or implied. The compatibility information, the website, and its documentation are provided without any promise that they are complete, current, or error-free.

12. Limitation of liability

To the maximum extent permitted by law, Big Decibel LLC will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost data, arising from the service or these terms. Our total aggregate liability for any claim is limited to the fees you paid us in the twelve months before the claim arose. These limits do not apply where liability cannot be limited under Massachusetts law.

13. Termination

Either party may end the agreement as your written order allows, or if the other party materially breaches these terms and does not fix it within thirty days of notice. We may suspend access sooner when needed to prevent harm — security incidents, unlawful activity, or non-payment. When the agreement ends, you can export your data during the window agreed in writing, and after that we delete it as described in section 5.

14. Changes to these terms

We may update these terms from time to time. The effective date at the top of this page always reflects the current version. For changes that materially affect an existing customer, we will give reasonable notice before they take effect; for everything else, changes take effect when published here.

15. Governing law

These terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-law rules. The state and federal courts located in Massachusetts have exclusive jurisdiction over disputes arising from these terms or the service, and both parties consent to that venue. Before filing anything, agree to try to resolve it informally by contacting us first — most disagreements are settled with one conversation.

16. Contact

Questions about these terms, the service, or your data go to hello@enabley.com. Enabley is built by Big Decibel LLC.